Refund policy

Refund policy

Refund Policy:

At Just Sticker AU, we strive to deliver top-quality custom products promptly. However, we acknowledge that occasional issues may arise.

Quality-Related Refunds:

·         If you're dissatisfied with your order, contact us. We value customer feedback and are committed to enhancing our operations.

·         As each order is custom-made, returns unrelated to quality reasons (e.g., change of mind, wrong size, or different product preference) are not accepted.

Responsibility for Print Errors:

·         Just Sticker AU cannot take responsibility for print errors approved in the provided proof. Colors may vary in print compared to on-screen displays, so advising Pantone (PMS) colors before proof approval is crucial for accurate color matching.

·         If an error occurs during the setup process at the fault of Just Sticker Design, and a proof has not been ordered, Just Sticker AU will replace 100% of the product, including shipping.

Return Eligibility:

·         Our return policy lasts for 7 days. Contact us via email at jenny@boxup.com.au with photographs of any issues or defects within this period.

Return Process:

·         We may require the return of the product in its original packaging. Shipping costs for returns will be discussed with you before any freight is required.

Refund and Replacement:

·         Upon approval of the eligible return, Just Sticker AU will replace 100% of the product, including shipping.

Our Commitment:

·         Our focus is on providing standout quality and service. If you encounter any issues, contact us, and we'll do our utmost to assist and resolve to your satisfaction.